Consultancy

MedTech Service Desk

After extensive development and rigorous testing, your Medical Device has reached its market debut. While you may already be contemplating enhancements or new features, it’s crucial not to overlook your client base.

By leveraging MART as a Service Desk, you can effectively allocate your time towards continuous improvement. Serving as an extension of your team, MART handles customer interactions and ensures seamless utilization of your product, allowing you to focus on refining your offering.

The range of services include:

• Call Center
• Ticketing System
• Remote Support
• On-site Support
• Root Cause & Trending analysis
• Customer Training
• Customer/Client/Product on- and off-boarding

MedTech Fulfillment Center

Following the extensive development and meticulous testing of your Medical Device, it has successfully launched onto the market. While you may be considering future improvements or additional functionalities, it’s essential to prioritize the needs of your client base.

By partnering with a Fulfillment Center, such as MART, you can streamline customer interactions and ensure the seamless provision of your product. Serving as an extension of your operations, MART manages customer inquiries and ensures uninterrupted access to your device, freeing up your time to concentrate on enhancing your product further.

The range of services include:

• Configure to Order
• Recall management
• RMA
• Returned Goods
• Rework activities (software and hardware)
• Testing facilities